Telephone etiquette with the gatekeeper or secretarial screen . . . professional ways of speaking with, and maybe even winning the gatekeeper as an ally.
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Tag Archives: phone sales skills
Telephone sales training: if you encounter voice mail
Considerations before you make that call:
1. If you encounter voice mail, will you leave a message, or keep trying to reach the prospect directly? If you leave your name, then you leave it in the prospect's hands to respond, and you lose control.
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Phone sales skills tip #4 for working with the gatekeeper or screen
The next in our series of telephone selling methods for getting past the prospect's screen or gatekeeper.
Telephone selling skills tip #4. Ask questions the Screen won't be able to answer.
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Telephone sales skills, tip #3
Here's the third in our series of techniques for setting up sales appointments via the telephone, and here particularly on how to work with the gatekeeper or screen.
Telephone selling skills tip #3. "Pre-sell" the Screen. But speak only in broad concepts. DO NOT become drawn into the details.
Telephone sales skills: if you encounter voice mail
Voice mail, or answering machines on either land lines or cell phones, works as another kind of screen or gatekeeper keeping you from talking directly to the prospect in organizations both small and large.
Here , as part of our series here on telephone sales skills, we look at five key rules that apply when you encounter the Prospect's voice mail.
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