The article "CAPTURING THE PROSPECT'S ATTENTION AT THE START OF YOUR FIRST PHONE CONTACT" which had been here in four parts has now been published as a short E-book, and is available via Amazon.
You can read it on a Kindle, or in various other E-reader formats, including your PC. Amazon offfers free apps to enable that.
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Content adapted from How to Sell Face-to-Face: Survival Guide
Paper edition, via Amazon, $9.95, now special at $8.69
Amazon Kindle edition, $2.99, now special at $1.99
(Incidentally, you do not need a Kindle to use this Kindle edition. Amazon offers apps that let it run on your PC or other reader.)