Apple was founded by a Genius, Steve Jobs, and now has emerged the secrets of how Apple trains employees to serve as geniuses (small g, as opposed to capital G for the late Genius-in-chief.)
Now it seems that Apple's sales training manual has emerged. It makes for interesting Ah-ha! moments if you've ever been to an Apple shop: you'll be rehearing your conversations with the sales folks there.
But, from the perspective of your humble blogger, who has written a good many sales training and interpersonal skills books and courses, it is (a) well done, and (b) not all that unique in content, though (c) the presentation of the ideas and skills seems well done (from the little you can see in the leaked excerpts.)
The core article is in Gizmodo article: Apple's Secret Employee Training Manual. I've seen parts of picked up by both Slate and the Washington Post.
But Sam Biddle in Gizmodo is most detailed. I won't repeat, only this: "Selling is a science, summed up by five cute letters. (A)pproach. (P)robe. (P)resent. (L)isten. (F)ind." Not all that different than my concept of the Selling Wedge (in my book, SELLING 101, and others; pardon the shameless plug!) The basic concept sounds to my ear an adaptation of Consultative Selling, also covered in SELLING 101 and a good many other sales training books and programs. (Not that Apple uses the term consultative selling . . . at least not in the parts I've managed to see. But it's there, of that you can be sure.)
The Apple books also gets into nonverbals: things to do and avoid with prospects, as well as how to read what the prospect is "telling" you nonverbally. (Just in case you've missed good stuff on nonverbals, you might check out my little book, SALES PRESENTATIONS & DEMONSTRATIONS
But to have the APPLE acronym to work with! That made memory easy.
And, oh yes, Apple has good products! That makes it even easier.