The article "CAPTURING THE PROSPECT'S ATTENTION AT THE START OF YOUR FIRST PHONE CONTACT" which had been here in four parts has now been published as a short E-book, and is available via Amazon.
You can read it on a Kindle, or in various other E-reader formats, including your PC. Amazon offfers free apps to enable that.
Content adapted from How to Sell Face-to-Face: Survival Guide
(Incidentally, you do not need a Kindle to use this Kindle edition. Amazon offers apps that let it run on your PC or other reader.)